Refund Policy
At Zianistudio, customer satisfaction is a top priority. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through https://zianistudio.fr/.
By using our website and services, you agree to the terms below.
1. Scope of Services
This policy applies to all IT services provided by Zianistudio, including but not limited to software solutions, technical support, web development, and consulting services.
2. No Refund for Completed Services
Once a service has been delivered, configured, or implemented according to the agreed terms, it is considered non-refundable. This is due to the nature of digital and IT services, which involve time, expertise, and resources that cannot be reversed once delivered.
3. Eligibility for Refunds
Refunds may only be considered in the following situations:
The service was not delivered as described or agreed.
A technical issue prevented completion of the service, and Zianistudio is unable to resolve it.
A duplicate payment was made by mistake.
To request a refund, please contact contact@zianistudio.fr
within 7 days of the initial purchase, providing:
Your full name
Payment receipt or transaction ID
Description of the issue
Each request will be reviewed carefully, and a decision will be communicated within 5–10 business days.
4. Partial Refunds
In certain cases, a partial refund may be offered if a service was only partially completed and cannot continue due to justified reasons approved by Zianistudio.
5. Non-Refundable Items
Refunds are not available for:
Completed projects or delivered services
Custom development or consulting sessions
Domain name registration or hosting fees (if applicable)
Third-party software or licenses purchased on your behalf
6. Payment Disputes
If you believe you were charged incorrectly, please contact Zianistudio before initiating a dispute with your payment provider. The company will make every effort to resolve the matter quickly and fairly.
7. Changes to This Policy
Zianistudio reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
8. Contact Information
For questions or refund requests, please contact:
📧 Email: contact@zianistudio.fr
🌐 Website: https://zianistudio.fr/
🏢 Address: 28 Rue du Perray, 44300 Nantes